Integrated Service Model:

       By utilizing CyberDyne Systems, our clients can realize far superior efficiencies as many of our larger competitors.  By incorporating the CyberDyne Integrated Services Model (ISM), our clients have the ability to leverage our facilities, staff and industry expertise.  This unique approach empowers our customers to reduce operating costs by selectively outsourcing non-core functions of their IT operations.

 Managed IT Services: 

      Seat Management:

Help Desk, Desktop Support, Network Support (LAN/SAN/MAN/WAN), PFC & Printer Technology Refresh Break-Fix & Maintenance Support, Moves/Adds/Modifies, and Infrastructure Cabling.  

Data Center:

Mainframe & Server Support, Hosting,  Storage, and Disaster Recovery.

Information Security:

Identity Management, Managed VPN, Security Audits & Monitoring Hosting and Application, and Co-Location.

Call Center Services:

Inbound (Customer Service)

Outbound (Consultative Tele-sales)

Business Development and Sales Operations

Service Offerings:

            Managed IT Services & Call Center Operations

            Consulting, Systems Integration & Training

            Products (Hardware and Software)

Consulting & Application Systems Integration:

Management Consulting:

            Strategic IT Planning, Systems Architecture

            Political Consulting, Policy and Strategy Development

            RFP Development and Outsourcing Studies

Application & System Integration:

            ERP: Oracle, Peoplesoft, SAP, Lawson JD Edwards

            Third Party Software: Hansen, Tidemark, GIS, CAD, ESRI

            Architecture:  Weblogic, WebSphere, Biztalk

            Enterprise Document Management

Training

            Management Training

            IT Hardware and Software